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Airport transfers, taxis and executive cars

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What our customers say

Overall Rating
(207)
ALESSANDRO ORASANU
"Very good company!"
JOHN MEARNS
"Nothing was wrong. I met the driver outside the terminal as he was in a time limiting section of the airport (as all private hires were)."
PERRY TONKS
"Great driver, all on time, great service "
POLLY ALDERSLEY
"Excellent and efficient service, the driver was very kind and accommodating. Thank you"
ANURAG LAL SINHA
"The car which arrived was Ford Tourneo, as compared to the promised E-Class. I guess that says it all. And on top, you can also imagine how comfortably I was able to work on my laptop during the whole journey. Not a fault of the driver, but of the promised booking."
Testimonials 4.1/5 based on 207 reviews
ALESSANDRO ORASANU
"Very good company!"
JOHN MEARNS
"Nothing was wrong. I met the driver outside the terminal as he was in a time limiting section of the airport (as all private hires were)."
PERRY TONKS
"Great driver, all on time, great service "
POLLY ALDERSLEY
"Excellent and efficient service, the driver was very kind and accommodating. Thank you"
ANURAG LAL SINHA
"The car which arrived was Ford Tourneo, as compared to the promised E-Class. I guess that says it all. And on top, you can also imagine how comfortably I was able to work on my laptop during the whole journey. Not a fault of the driver, but of the promised booking."
AODAOIN HATHAWAY
"Brilliant experience, thank you "
KIRSTIE SEARLE
"Kassim our driver was really great, he even walked to collect us from NEC after being held at security. He was fabulous, highly recommend using taxi code and the company we had for the journeys, nothing was too much trouble, brilliant especially as it was in a city we didn’t know, superb"
ALAN LIGHTFOOT
"the transport did not arrive at all after waiting for 50 minutes , we called the driver 7 times and left 2 messages with no response at all , very rude not to respond at all , this was transport for a special occasion on my partners birthday which was ruined by the time we were able to make alternative arrangements with another company at such short notice , this was made worse by the fact that the booking was made 3 months in advance !!!!! I would have given no stars but the only option is for at least 1 ."
FRANKIE BURCHELL
"Very good service! would use again "
ZOE STRACHAN
"Very efficient and good"
MANDY WOODCOCK
"Would use again"
ANNA JONES
"I booked a journey for 24 people, and was phoned beforehand to ask if 3 x 8 seater minibuses would be adequate - which I was happy with. However only 1 minibus arrived at the time, and I was told this minibus would be doing 3 journeys back to back. As this was around 30-40 minute round trip, it meant that the final group of people were waiting over an hour until they could be taken, and it also meant that half of the group were over an hour late for an event. To make things worse, when I phoned the owner of the company, I was told he would try to find more vehicles to send and he would contact me back. However I had no response from him. Although the driver himself was nice, I would not recommend this company if you want to get anywhere on time. Also just to note that one of the seats in the back of the minibus was not correctly attached to the floor, so it came off the floor when going around every corner. It did not feel particularly safe!"
DONAL EGAN
"Driver was early and very pleasant,will use service again for sure"
IAN WILLS
"Our booking was made for 10am collection on 15th March as we had grandstand tickets for Gold cup day at Cheltenham. I received a text message the night before telling me that the driver would be picking us up at 11am instead of 10am on the Saturday so I tried to call the driver to ensure the time on our booking was honoured, not what he had decided. When I finally got through to him on Saturday morning he said that his schedule was very busy and that he wouldn't get to me until 11.30am. This was 1.5 hours passed the original booking time and I explained that this wasn't acceptable as our party of 10 were already waiting to leave. The driver said there was nothing he could do so I called your company who then told me that unfortunately the minibus has broken down, which was not true as I had already spoken to the driver. Once he realised this he then said that the driver would not pick us up as I was rude to him, again this was not true. I was then told that there were no other alternatives and that we would have to find our own form of transport. We were now left stranded and every cab firm seemed to be booked up due to Cheltenham racing. Eventually we found a local taxi company that was able to take us at 12 30pm. This cost us £200 Return and we missed the first race. The whole party were completely stressed about this experience and it spoilt what was supposed to be a great day for us all. We booked with your company more than 6 months in advance and to find out by text message the night before that the minibus was going to be more than an hour late was bad enough, but to not even turn up at all is totally unacceptable. I fully expect to receive a full refund of monies paid to your company and to be reinbursed for the £200 that I had to lay out for the cab journeys which I have receipts for and can email to you if necessary. I would also appreciate a phone call back from your complaints department letting me know what you plan to do about this. You can contact me by email or call me on 07877251734. If don't hear from you soon I will be taking this much further. Regards Ian and Tracey Wills"
ISOBEL BRAY
"The driver said he had been told pick up was at 11h00. I booked it for 10h30."
MARTIN RACE
"AVOID The driver was exemplary and in no way to blame - the company and the leader/organiser were outrageously bad. The outward leg went well but during the day the company rang me to say could they put the pick up time back 20 minutes for a job booked months ago and paid in advance ! Reluctantly I agreed insisting it must be no later which I subsequently rechecked with them nearer the time - there was no show by 7.20 even after another call - the company then stopped answering the phone despite me ringing 10 times. The driver was contactable throughout but had been taken off our job to do another and was seething himself as the company were not answering him either - he got back for us 65 minutes late. This company are allegedly well known for messing customers around and ours was not even the drivers first problem this week ! A company to be avoided as they do not appear to care or even talk to them."
ARRON GILBERT
"Ordered a 16 seater. Only an 8 seater and a 4 seater turned up so some of our party had to make alternative arrangements. Not happy and will be making a formal complaint. "
YOGESH CHAUHAN
"The taxi was booked for 3pm. The driver called us advising he is waiting for us. He appeared to be at the destination in Birmingham, rather than the home address. He was given the incorrect job specification compared to what I had. Therefore didn't arrive until 3.30pm. "
CAROLYN GUISE
"Efficient and friendly service."
JOANNE HALL
"Excellent service. The driver arrived to pick us up much earlier than we had requested, which was good, because we were tired and could leave early. The driver was friendly and a careful driver. I would definitely recommend and use again."
LISA FLANAGAN
"The driver was really good, very pleasant and drove really safe"
OMEIR NASSER
"The experience was reasonably good"
GEOFF MOORES
"Did not think the upgrade was worth the extra... "
CLAIRE MAIGNAUT
"Good overall experience "
JAN REYNOLDS
" Very good service"
DANIEL SCOTT
"The driver was great. On time, polite and helpful. Also entertaining to talk to during the journey."
DEE
"everything went well , driver was very curteous ... nice comfortable car "
LAURA SCIMECA
"The driver was very friendly and professional, he arrived on time and was waiting for us as we left the restaurant. Would definitely book again"
DAVID KNIGHT
"I expected a reasonably new E class Mercedes or equivalent. What I got was an 11 year old, very high mileage Skoda Superb - so no comparison. On the positive note, the driver was on time and was very nice but if I had booked this car for a business client I would have been very disappointed in your service."
GIGI ATKINS
"Very good."
DERMOT O KANE
"Absolutely cannot rate this experience highly enough . Prompt efficient friendly and I would recommend for anyone. "
COREENA EGGLETON
"I booked and paid for a 19 seater Executive coach. What turned up was a standard 16 seater minibus? Why?. I told the driver this was not acceptable on the day as I had 18 people to get into Lichfield. He asked if he could do two trips but i refused as we were on a tight time restrictions with the restaurant. My pending spouse had to therefore take two of my party members in our car. This was a Hen party booking ....we all wanted to be on the same coach. Through your mis-management of the booking, you spoilt the start of our weekend and dampened the atmosphere. I overpaid for a service, you should be ashamed!"
CHE KAR DERAMAN
"Satisfied "
FIONA HEINOLD
"Such a pleasant experience. Clean car. Just the right amount of conversation. Safe and competent driver. Will definitely use this service again"
SONIA GIGA
"Hi, With regards to the feedback both days the taxi was late - one hour on first day and and 45 mins on 2nd day both ways. This was unacceptable as we were late for the conference on both days and missed the arrival breakfast. The taxi was dirty and cold due to draft coming through window that wouldn’t close, please see pictures attached. I only used one of the two taxi booked and due to the above feedback I expect some kind of refund as compensation. Look forward to hearing from you on this matter Sonia On Tue, 12 Feb 2019 at 09:59, Taxicode wrote: Leave Us Your Feedback For £10 Off Your Next Booking! (#MBCF85C4EFCAF - sonia giga) SparrowApp Ltd Please help us to improve our service with your feedback It takes no more than 30 seconds to give us your feedback and in return with will give you 3 vouchers towards your next trip with £10, £5 and £2. No matter how good or bad the service is, we want to know. Your feedback helps us to provide a better service week on week. Really Bad Bad Average Good Really Good Journey Map Journey: £143.00 Card Fee: £0.00 Total: £143.00 Payment Method: Debit Card Booking Details Journey Details Booking Ref: MBCF85C4EFCAF Customer Name: Sonia Giga Passenger Email: sonia.giga@globalpay.com Status: Complete Your journey has been completed Baggage Details: no baggage Notes: - Pickup: 51, De Montfort Street, Leicester Destination: Jury's Inn, Hinckley Island Hotel, LE10 3JA Passengers: 20 Date: Tuesday 12th February 2019 08:00:00 Return: No Return Journey Vehicle: 12 Seater Minibus x 2 STANDARD MINIBUS More info... Distance: 15 miles "
SHEILA FITZGERALD
"our driver was very pleasant, welcoming and helpful. thank you very much."
JOHN CALNAN
"I had to ring the driver 4 times to find him "
DARRYL GWILLIAM
"excellent service"
LEONG HUAT NG
"Booked a S class, what came was an old C class with insufficient space for luggage."
NICHOLAS MANNING
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TINA BUCKLEY
"I had to make 5 calls. Was told there was no record. Guy on phone did apologise. He obviously had to get someone to drive us.. no leg room at all in back of car.. have no idea of the make. We were meeting Boots to open account worth a lot to company we work for. We were 10 mins late. We had planned on being early! Driver was amazing you should give him a job seriously lovely and went as fast as he could but was still a safe driver. Just disappointed.. "
YVONNE MCGRATH
"The vehicle did not show up at the allotted time slot. I paid for the Minibus and got nothing. Would appreciated the money to be returned."
JOY SOKOLL
"I had a really nice driver, had a good talk with him and he was very friendly and kind. I would recommend this service to other travellers as well. "
MAX MORGAN
"Absolutely terrible experience with this company. Driver was late by over 30 minutes, had to be called numerous times and he claimed the company had booked too many trips for him to make thus making us late to the races and missing the first race. Driver was then not in the agreed pick up location for the return journey so we wasted 20-30 minutes trying to find him. Terrible service, would not recommend and will be seeking a full refund. "
JONATHAN LEY
"Great service "
KIMBERLY BULL
"The service was absolutely awful and ruined my wedding day. We booked a coach and paid a lot of money for the coach and a mini bus turned up which had to do three trips so some guests did not make it to the wedding. Never book this company!! They also did not go on the times agreed. "
DAVID TAVERNER
"The service was excellent "
JEANNE HALLWORTH
"The minibus was only a 16 seater which meant that 3 people had to travel by car, which was disappointing for them. I paid for us all to travel in the bus. The driver was very good -on time, efficient and friendly."
MARNIE HOPKINSON
"Great service. On time and nice driver, thank you "
LILY YATES
"Great driver and great service "
JAMES MILLWARD
"Very good service "
LAURA ROBSON
"Good communication & on time."
STEVEN CLARKE
"Was left over an hour and half in the cold"
ANNA TAYLOR
"Very helpful drivers for our party of 19 including one wheelchair user. Driver called ahead to check venue address and was also very helpful with our wheelchair user and change of vehicle required. many thanks!"
GARETH COLE
"Picked up 2 elderly relatives on my behalf, everything was on time and they felt very comfortable and well looked after, I'd recommend TC Travel to everyone. "
CLAIRE BROOME
"Brilliant service from booking to us being dropped off at destination. The driver was really helpful and friendly. Thank You would definitely use again. "
NIAMH TIMMS
"The whole taxi ordeal ruin my night. Half a hour before we (8 people) were meant to be picked up in a mini van the guy leaves a voice message saying he had been in a accident and can’t make it but will be there for the pick up. Bear in mind the event we were going to was a sell out and taxis for it had been booked weeks in advance. Therefor having to recall any taxi and hope they are free is joke. Managed to get one and theses guys were meant to be paying for the ride due to our driver not turning up. Now there aren’t answering any of my questions so I paid £112 for the van there and back but had to pay £60 on the night for a taxi there. Do not use. 100% do not use "
COLIN BERGER
"On time and hassle free service just what was required "
MELVIN WILSON
"Best driver ever excellent service I will highly recommend this service to everyone I know,I will only ever use this service in the future again the driver was a star "
JASON MCSWEENEY
"The driver met us in the pick-up car park, which made sense. We were delayed and so he had to wait. I am very happy overall with TC Nationwide. Both drivers were courteous and friendly. The service was prompt and good quality. Great job, thank you."
ANTHONY
"Unkept driver, seemed like he hadnt showered and looked and drove like he was very tired and unalert. Quite frankly it was a very concerning and dangerous drive. Worst in my entire life no exaggeration. "
SAMI SILTAINSUU
"Driver wanted £15 more since distance was 40 miles and not 30 miles as suggested in confirmation from you. I did ask driver to take me to another location but it was only 1.5 miles away from original location and it was actually closer. I am fine with extra cost. Driver needs to get paid properly. However, I see 2 major improvements needed 1) distance needs to be more accurate in your transaction 2) if there is an extra charge there needs to be a receipt. Now I don't have any receipt for that extra charge"
DAMARIS ZAHLER
"Everything was very good"
EDWARD WALKER
"I was really happy with the quality service TC Nationwide Car & Coach Travel offered. Communication and ride quality was perfect, even when my return flight was delayed one hour. I would highly recommend and use again."
ZVI KLEIN
"on time drive safe clean car"
MOIRA FRITH
"great trip back time soon went very friendly driver"
GILL TODDINGTON
"Great service - thank you "
PHIL HATFIELD
"We requested a return trip for 7 people to Bham airport and although I messed the return time up and we arrived about an hour earlier, they accommodated us very well and we were picked up within about 15 minutes of calling!"
PETER LINK
"Everything was to my expectations "
GARY PARKES
"On time, smooth journey, thankyou "
CAROLINE PUGH
"We upgraded at short notice to a larger vehicle and everyone was very helpful. The large vehicle was not available for our return so 2 minibuses were sent, one for people and one for luggage. All three drivers were very friendly and efficient."
SARAH COOPER
"The vehicle was not executive. The condition of the vehicle was well below standard expectations - the chairs were falling apart and it looked grubby. The driver was late to collect our customers (he informed us of this 10 mins prior to arrival) he then stopped for an hour break which meant our customers didn't arrive at their hotel until gone 10 at night (they left Wales at just gone 5)"
NICK BROWN
"I wouldn't even give them 1 star! Cancelled my booking the day before and the money refund take 5-7 days! Took me 30 minutes to get through to an adviser who offered another taxi...but double the price! and thought this was acceptable! "
JANE XIAO
"great service !"
RUTH FARRELL
"No one arrived to the airport to pick us up. We were left stranded in a strange country with no pick up. After waiting over an hour in the early hours of the morning with four very young and exhausted children, we had to pay another company to come and collect us. This was a horrendous breech of duty. We have complained and logged our complaint over 48 hours ago and have had no follow up phone call or mail. I expect a phone call with a resolution and a full refund as well as compensation or we are taking legal action for damages. We are disgusted with the lack of care or courtesy."
TOM WEIR
"The Bus didn’t turn up, it was our weeding and he left us there with 12 other people. We have already paid and he hasn’t refunded us yet. Will be taking it further."
TONY LAVIN
"Both drivers arrived well ahead of the pickup times that we had booked. Both were really polite and courteous and their driving was first class. I would have no hesitation in booking you again if we are back in the same area."
HAYLEY THOMPSON
"Our driver was friendly and very prompt so overall we’re happy with the service and would use it again."
MARILYN BROWN
"On time,Nice clean mini bus, perfect polite gent would not hesitate to use you again . "
IAN MCLOUGHLIN
"Late cancellation left me stranded"
ASHLEY BENNETT
"My overall experience with TC was terrible..I booked 2x 8 seater mini buses to pick us up from Birmingham Airport....The pick up time was 9am...they never turned up...Eventually after a number of phone calls a 16 seater bus picked us up...but as we were 15 people with 15 suitease it was a very cramped journey..then on the way back on the Friday we wre supposed to be picked up at 3.15pm again 2 x 8 seaters but only 1 turned up and we had to book another one at an extra ciost through another company...all in all the service from our carrier was terrible...i will never uase this service again...."
WILLIAM EASTBURY
"Didn't turn up!"
JANET HAYWOOD
"Our driver, Rakash, was excellent - courteous, well presented, friendly and infornative. Oh, and a wonderful driver too! Will definitely recommend and use again"
MAUREEN STEVENS
"Driver was on time, very friendly and helpful."
RICHARD SPARROW
"Very helpful to have a booking confirmed in the evening of the Bank holiday whilst everyone else said will respond next working day. I believe that I paid more but was happy to do so to solve my problem."
PHILIP GRANGE
"The service was great. The only surprise was that I had requested a quote for a return journey ,so assumed the quote was for that....it turned out to one way so the cost was a surprise. As overseas visitors we had no idea whatwas the norm as far as cosr, but would definitely have done more research on alternatives had I known this was one way. P Grange. Salt Spring Island, Canada."
JAMES MELVILLE
"Polite, friendly and communicative driver."
STEPHEN PARISH
"OK till he dropped us at a bus stop in the car park rather than the terminal"
MARZENA KUSMIREK
"I am very satisfied with your service. For next journey I am going booking againe taxi from you. "
PHIL HATFIELD
"Very prompt service especially considering early start time and 6 different pick ups. Excellent value for money - Thank you"
IAN GRAY
"Service was excellent on time & very friendly"
JOSEPH PATRICK
"Great journey and all ran really smoothly"
JOSEPH PATRICK
"Good journey - the aircon did not work on the coach which is why this is not a 5star review"
JESUS MARIA SANCHEZ GONZALEZ
"Everything was ok !! Thanks a Lot !"
GUILLERMO GUZMAN DUMONT
"EXCELLENT SERVICE, VERY KIND DRIVER. SERVICE ON TIME "
CHARLES DALLAWAY
"Excellent service - thank you!"
TOM JOYNES
"Excellent service, great driver."
MARIE ELAINE GRANT
"Dear Sir/ Madam, It was very disappointing to arrive at Birmingham airport yesterday 29th April to find my pre booked taxi was no where to be found. I searched the areas where all other pre- booked taxi drivers were waiting. I had given you my flight details, my friends who had booked with other taxi companies had there taxi drivers waiting there for them. I was going to a memorial service , timing was tight , hence your lack of service caused me serious difficulties. I rang your company at the time to be told your driver couldn't find me - yet your company was unable to provide any details as to where I might find him - e.g at the main doors / car park etc I look forward to having my money refunded on my VISA card. Yours Sincerely Marie-Elaine Grant "
STEWART SAMSON
"TC Nationwide Car & Coach Travel were first class, vehicle well maintained, driver very friendly & courteous, kept well informed of progress and delivered & picked up from the doorstep. Would hesitate to recommend this company."
DONNA HEMSWORTH
"We were so please with the service we received, taxi driver we had was fantastic and very friendly and got us to and from our destination on time. Will definitely will use them again. Thank you."
JAMES SMITH
"Myself and 12 other friends went to Leamington on a night out, and had booked a minibus to get us home for around 4:30 in the morning. At this time, after calling the driver at least 10 times, we got no response at all and had to spend over £200 on travel to get us home. The next morning, I received an update on my booking saying that he had reported me as being racist down the phone to him, and saying we had misunderstood what time we were getting collected. He did not pick up the phone once, and after me having to provide physical evidence to disprove his allegations, 2 weeks later we were refunded for the money, and the company have said the driver was completely at fault. As a company I feel that more should be done to compensate for the service my friends and I received. As you can imagine, I would not recommend this service to a friend, unless you would like a complete deformation of character, or a 40 minute wait in the freezing cold."
SHADI BANI-HANI
"Polite Driver. Good Car conditions and on time. The website is easy to use and easy to fill out the order."
WENDY HOW
"The collection for the airport was 5 minutes early, always good so no panic! The airport collection was on time and a short walk across the road. Happy to recommend your services."
ARANYA
"Customer service is really great! Would definitely recommend."
MUIREANN GROOMS
"TC Nationwide provided a good service. My only issue was with Taxicode online booking service putting the wrong taxi company and number on the initial booking."
KATIE WELCH
"The first driver was excellent. The supposed 7 o clock driver refused to take any one as he said he was due at 6.30. The first bus had already gone. He said he wouldn’t take anyone as he wouldn’t get paid. I PAID FOR EVERYTHING UP FRONT! He continually argued with everyone. All we needed to go was two miles in a bus that was paid for. Absolutely dreadful. You only get one star because the first driver was good. I will not use Taxicode again. You spoilt the beginning of the evening."
ALEXANDER PETROU
"We had our return flight delayed by an hour so told the company as soon as we knew which was over 3hrs ahead of the original pickup and they charged us £100 cash extra. Why?! We asked them to just delay leaving. "
TAJ
"Excellent service and communication. Arrived on time. Driver was very friendly and helpful. Everything was better than I expected."
GUY ADAMS
"Friendly chap, on time etc. "
NENA
"This time the driver and the car were exceeding our expectations! The first time we received a school bus which was very cold, freezing and uncomfortable but this time it was a proper Ford car which was comfortable and warm. The driver was also very nice this time."
TOM SHARP
"Fantastic service. Driver was bang on time and the minibus was perfect for purpose. Will be booking again! "
DAVE MEAKIN
"Excellent service"
AMY WILSON
"Driver was great- friendly and kept in touch and was on time with pick up. "
JULIE TOWNS
"We tried for several hours to phone the office from about 9pm the phone wasn't answered, we wanted to book the taxi earlier but it was actually late, so lots of standing about in the cold."
LYNN TAILFORD
"Driver was brilliant. Would defiantly recommend"
JOEL STANLEY
"Terrible service. Will not use again! Bus was already thirty minutes late because of driver allocation unable to be fulfilled, which is understandable and fair enough. However the bus proceeded to go to the destination instead of the pick up (although my booking confirmation clearly states the pick up and destinations addresses). Therefore we were a further 30 minutes late, driver didn't know where he was going so after we had drove past the destination he then turned around to get to the destination. To compensate he did wait for the event that we were attending to finish and was already in place ready to depart when we wanted to. However for saying this is a service we paid £250 for I will be looking for some significant compensation to amend this disappointment."
KERRY KEMP
"Our taxi did not arrive, at Monday 18th 1230am from the NEC Birmingham as booked and pre paid for on the 8th of Dec. I telephoned the number on my confirmation email who gave me another number to call. I did this and was told that they have never dealt with taxicompare. I sent the lady ( who was very nice) a copy of my email but she couldn't open it. Eventually she agreed to send us a taxi. The driver arrived 45 mins late at 115am and said that one of the addresses had not been given to him and he would not move and we had to get out, we are 31-52 yrs of age women. He was quite aggressive in his tone and as we had prepaid only had a small amount of cash with us and were worried that we would be stranded and it was very cold and late. I agreed to pay any further charge of 7.50 on top of the 46.00 to make up the mistake. Never ever ever again would I use the company and I highly doubt they care one tiny bit. Very disappointing and it spoiled our Christmas night out. "
GURVINDER EVANS
"Arrived in plenty of time and was happy to wait until we were ready to set off"
CATHERINE JACKSON
"First time we had booked on line and we were not sure you would actually turn up but your did! The driver and vehicle were excellent and time keeping as well as assistance loading passengers and pushchair etc. Thank you very much, we will certainly use you again when appropriate."
MRS SHELLY JUMBU
"unfortunately there was a delay in return pick up as the driver had been assigned to another job whist waiting for us. But overall greta value and service. "
LUKE BALDWIN
"Driver late owing to breakdown of vehicle. Friendly drivers. "
JAMES UNDERWOOD
"All worked satisfactorily"
CRISTINA GALEA
"Good service. Not very punctual but friendly and kind. Well done "
EMILY TONKS
"Great price "
JESSICA STRANGE
"Absolutely disgusted to have had our journey cancelled less than 24 hours before travel! I am off to get married and this has royally messed up our trip! HORRENDOUS company! Especially considering they took our money 35 days before it was due and have had it ever since and I won't get it back in time to cover car parking! NEVER USE AGAIN. "
PAUL SHELTON
"Very Friendly, very efficient, good communications"
MALACHY MAGUMCIA
"Hi, the car that I booked to pick me up for my wedding didn’t turn up!! I would expect compensation. Worst service from a taxi/car company I have ever experienced in my life!! They didn’t even rang me to check. I had been trying to get in touch with them on all their numbers but cannot get through! WORST SERVICE EVER. "
DAVID PEARCE
"Excellent service, driver was superb, quick, comfortable and reliable and worked out cheaper than the train! Will be using again"
KEVIN AMOS
"The driver was very helpful and friendly and arrived exactly on time with no problems. Very good experience would recommend. One small criticism which has nothing to do with the driver or journey was that a fee of £1.50 was taken for an sms confirmation which I didn't ask for and also never received anyway! "
CHRIS POTTER
"Despite pre-booking the taxi over 10 days ago, the taxi didn't arrive for over an hour. It appeared as if no taxi had been selected for this journey by the company. We are extremely unhappy with the service received considering this had also been pre-paid and both passengers were late for the meeting they were due to attend. "
RICHARD TYLER
"Pick up was a little late and the boot was full so we had to ride with our cases in the vehicle."
DOMINIC OWEN
"Good service. Just waiting for my refund from original payment"
JOHN AINSWORTH
"Really really BAD!!! Relied on taxi to get me to the airport and taxi didn't even turn up!!! Phoned and emailed to complain and they havnt even got the decency to answer me!"
KATIE PAYNTER
"fabulous"
LOUISE SIMPSON
"Hello, could someone contact me please, the taxi did not show up and we had to hail a meter taxi, really really bad and could not get hold of anybody on the contact numbers given."
MARY LYONS
"The drivers, Liam and Craig, were so helpful and courteous. We enjoyed travelling with them and would highly recommend the company and the drivers. Many thanks."
MEL CLARK
"Polite friendly driver arrived on time tidy clean minibus Will definitely use again"
GABY PARDOE
"Easy journey, no problems"
JONAS HARRIS
"I tried several times early on the evening of the booking to call, needing to make the pickup time a little later. The main office number was closed and I repeatedly got the answerphone of the person whose mobile phone number I was provided, 'Dean', and left several voice messages and a text asking for a call back. One time I managed to get through to speak to him, and when I asked if this would possible he said he needed to check the system and either cut me off or the call was cut off. I could not reach him again, nor did he call or message back, and he remained unreachable. This caused stress for the booking group as we did not know if we were able to delay the departure or not. Thankfully the driver eventually contacted me directly, and very kindly managed to hold off our pickup by an hour. The journey there and back and all dealings with the driver were fantastic, and I cannot recommend him enough. I was overall unimpressed with the company's inability to make or return contact on the day, I understand the booking change was a late request, but having someone answer the phone and give a straight answer yes or no, or even calling back after I was cut off, would have made this whole experience less anxious. Vehicle, journey and driver 10/10 Value for money 8/10 Communication and support 1/10"
CHRISTOPHER DEANE
"Very pleased. Friendly driver well driven. Very knowledgeable and first class service"
JOHN PLUNKETT
"Turned up early and made sure we got to our destination in good time - driver very friendly."
CELINE DURAFFOURD
"I ordered a cab at 5am. The driver arrived 10mins in advance and called me to indicated me that he arrived. I had a really pleasant talk with him all the way to the airport (around 25mins).... with previously asking if it was ok to talk or if I preferred to not be disturbed. When he dropped me, he indicated me where I needed to go to take my plane. I will definitely asked again for the same company if I need driving services and I will highly recommend them to my family and friends. "
LESLEY MCGUIGAN
"None of this relevant. My husband was rushed into hospital when we should have been travelling so we did not use the sevice. The taxi company were lovely but I was dismayed to hear from you that I would still be charged the full amount."
LYNSEY BONIS
"A really pleasant driver who informed me exactly when he would arrive and took care to help me find him at the airport "
PAUL WYKES
"All good"
PAUL MERRIMAN
"Easy website to use, competive prices, would use again "
BARRY NICHOLLS
"Great company, have used before and will use again, recommended "
ZOE MUZIO
"Unfortunately the taxi was late picking us up which meant we were 25 minutes late for our table reservation and upon dropping us off said they wouldn't be able to pick us up at the specified time either. The actual driver was great and did really well navigating roads closed due to road works as well as some really narrow roads too. Felt very safe in his capable hands just a shame the arranged pick up times couldn't be kept to due to other jobs "
BARBARA DAMMANN
"Really fantastic service. Would definitely recommend this service. "
KABEER HUSSAIN
"Good service ,on time ,definitely recommend to others and will use their service again "
SHARYN HASTINGS
"Very pleasant driver and helpful. The car was a bit worn out inside but the journey was efficient."
KATHERINE SHAW
"Our driver was early both times and checked our flight time (we got in almost an hour early) in order to be on time to get us- he kept in contact via text to ensure an easy journey was had. Thank you"
S BILGRAMI
"Excellent service. The driver was helpful & the journey was comfortable. Thanks a lot."
ANDY HALL
"Excellent service couldn't ask for more on time and driver very polite highly recommend "
JANET HUIN
"Excellent service, on time and a very clean minibus. I would definitely use Taxicode again."
DEBORAH HUDSON
"Lovely driver, smart vehicle."
DEBORAH HUDSON
"Lovely driver, smart vehicle."
CARL NAVIN
"No one turned up for any journey. Still paid 240pounds.for Taxi an no refund as yet."
KATE MAHON
"This was the worst service I have ever received from a taxi company. The driver had a puncture but failed to even contact me to advise and it was only when I contacted the company I was informed. We ended up having to drive to Ladies Day at the Races. I would have given zero stars but was not given this option."
SUPHATRA SUCHARITRAK
"Taxicode company had canceled our trip 2 days before I'd flown to London.The refund was made full but I have lost 12 pounds currency exchange from my credit cards. Also, 25 pounds cut on my bill after the day they' refund. I wrote to them and they did not give me the clear answer why. Please do not trust this company as they are not professional as we've seen from the website. Please be careful about taxi selection from the UK. "
MARTIN MANTON
"Very good . Prompt service would recommmend and use again "
JOHN BOON
"Very simply - I paid £307.50 for a 12 seater min-bus to take 9 people. What turned up was an 8 seater minibus so it was not big enough or what I paid for. Pretty appalling and I should have my costs refunded as what I paid for was not delivered."
PATRICIA ELLIOTT
"Not sure it qualifies as executive bus but other than that and being a bit late, all was good. "
HAZEL ANSTEY
"Excellent service, driver was great and went out of his way to help even offering to keep out car seats at the depo until our return journey. Excellent would highly recommend."
C FOLLETT
"The only slightly negative feedback is that the booking didn't get confirmed until Monday and it was needed on the Saturday and because it was for a mini bus for 15 people I was concerned that you were going to cancel. The other thing is you took the full balance from my card before the booking was confirmed. All that said, once it got confirmed on the Monday I was able to make contact with minibus company and everything was perfect from then on. We would use you again. "
ROBERT DAVIDSON
"Very simple and covenient, driver was very good and proactively got in touch to inform me he had arrived and where to meet. Would have given overall 5 stars had car seats been available for the younger children, although I did only specify on the booking to provide these if they were available."
DIANE RICHARDSON
"We were very pleased with the driver overall. We were late being picked up and I contacted the office. The driver quickly returned a call to explain he'd been held up in a traffic incident. He was very polite and got us to our location safely. Many thanks"
RICHARD MEADOWS
"Excellent driver. Too customer service. Really accommodating. Rock star treatment in a great vehicle "
JACK BREEN
"Great service. Finished up early so came earlier than the agreed pick up with no problem. "
TED ROBINSON
"Driver was great - service was efficient, simple and met all of our needs"
ANNA TOMPKIN
"Smart vehicle, really nice driver, overall great service."
SANDRA KERR
"Journey to airport no issues arrived on time and text to say waiting outside. Return journey from airport was late called but couldn't get through took several attempts. Birmingham airport expensive to park so taxi was waiting outside the airport until we contacted to say awaiting pick up. Competitive price."
CAROLINE BRADLEY WHITE
"Great service at reasonable prices "
JOANNE POLLEY
"very good service "
PETER LEWIS
"Excellent Thankyou "
CARLA HOWARD
"The driver was a really friendly guy, on time & helpful. Only thing was that the minibus was a bit grubby, but I would use the service again."
PAUL DODD
"Excellent service, Easy to book and pay for and were flexible at last minute too!!"
RAOUL DOWDING
"Fantastic service. I have been spreading word about how easy process was. Driver was great"
RAOUL DOWDING
"Fantastic service. I have been spreading word about how easy process was. Driver was great"
RAOUL DOWDING
"Fantastic service. I have been spreading word about how easy process was. Driver was great"
COLIN SHUFFLEBOTHAM
"Top driver very pleasant and came early so well happy would use again "
ANDY MOLE
"Terrible. We booked a return trip, the outbound journey was fine but coming back we were left stranded at the station. The contact mobile number went to voicemail and our numerous calls were not returned. Eventually we had to walk across town to another station to catch a train to a local station then get another taxi home. A complaint resulted in a 50% refund...... big deal considering the hassle they gave us and wasted time. Book with Taxicode and it's heads they win, tails you lose."
DAWN JUKES
"The drivers were both great, polite and friendly, central communication was lacking, and we were given incorrect contact numbers, had to wait 30 minutes for the return journey and needed to assist both drivers to get to the location as they weren't familiar with the location. Left us feeling uncertain and concerned and would not use this service again."
KATIE CINAR
"Minibus could have been a little bigger. We were a little squashed but the service was brilliant. "
KATIE CINAR
"Minibus could have been a little bigger. We were a little squashed but the service was brilliant. "
LYN PADGETT
"We took the taxi from Warwick to Stratford upon Avon. The driver was wonderful; very professional and friendly! He shared many points of interest with us on the trip. The taxi easily accommodated our group. He arrived early for the pick up and took us just to where we wanted to be dropped off. We had a late evening (after the theater) pick up and he arrived on time for our pickup. A very pleasant and safe experience. It was very good knowing that we could make advance reservations as foreign travelers."
LYN PADGETT
"We took the taxi from Warwick to Stratford upon Avon. The driver was wonderful; very professional and friendly! He shared many points of interest with us on the trip. The taxi easily accommodated our group. He arrived early for the pick up and took us just to where we wanted to be dropped off. We had a late evening (after the theater) pick up and he arrived on time for our pickup. A very pleasant and safe experience. It was very good knowing that we could make advance reservations as foreign travelers."
LYN PADGETT
"We took the taxi from Warwick to Stratford upon Avon. The driver was wonderful; very professional and friendly! He shared many points of interest with us on the trip. He arrived early for the pick up and took us just to where we wanted to be dropped off. We had a late evening (after the theater) pick up and he arrived on time for our pickup. A very pleasant and safe experience. It was very good knowing that we could make advance reservations as foreign travelers."
LYN PADGETT
"We took the taxi from Warwick to Stratford upon Avon. The driver was wonderful; very professional and friendly! He shared many points of interest with us on the trip. He arrived early for the pick up and took us just to where we wanted to be dropped off. We had a late evening (after the theater) pick up and he arrived on time for our pickup. A very pleasant and safe experience. It was very good knowing that we could make advance reservations as foreign travelers."
LYN PADGETT
"We took the taxi from Warwick to Stratford upon Avon. The driver was wonderful; very professional and friendly! He shared many points of interest with us on the trip. He arrived early for the pick up and took us just to where we wanted to be dropped off. We had a late evening (after the theater) pick up and he arrived on time for our pickup. A very pleasant and safe experience. It was very good knowing that we could make advance reservations as foreign travelers."
MARTIN LOVELL
"Excellent. Would trust again!"
MARTIN LOVELL
"Excellent. Would trust again!"
HIMABINDU MACHERLA
"It was a good experience with taxicode.Your service is really good"
ADINA MICLEA
"On time and very professional"
KAREN PARKER
"Very pleased with service on the day. My only concern was I booked only 2 days before transport needed and it took nearly a day for journey to be confirmed so I was getting quite worried as to whether I needed to start looking elsewhere. "
SIDDHARTHA BASU
"Nice riding "
STEVEN CHAMBERLAIN
"Great communication, flexible, the 8 seater was perfect. Would highly recommend "
EMMA OSULLIVAN
"Fantastic service for 16 of us travelling from Rugby to Leicester and back for a night out. Absolutely lovely driver. "
LOUISE KINGSCOTT
"Good service"
CORRADO CAUSO
"Great service"
SUSAN WALKER
"After a phone call to amend the house number and putting the house number in the special notices the taxi still was sent to the wrong number, but after saying that the prices were reasonable drivers on both trips were very curtious and helpful. Would recommend and would use again."
IRFAN SONEJI
"Excellent all round, would def use again"
JULIA HANDLEY
"No problems! Thank you "
PATRICK CRAVEN
"Excellent timing, service and quality of vehicle. A stress free way to start an early day."
ARIE LINSKER
"perfect service!"
LUKE COOKMAN
"Very good experience using taxicode and the company who supplied the taxi were friendly and efficient"
ALESSANDRO ORASANU
"Very good company!"
JOHN MEARNS
"Nothing was wrong. I met the driver outside the terminal as he was in a time limiting section of the airport (as all private hires were)."
PERRY TONKS
"Great driver, all on time, great service "
POLLY ALDERSLEY
"Excellent and efficient service, the driver was very kind and accommodating. Thank you"
ANURAG LAL SINHA
"The car which arrived was Ford Tourneo, as compared to the promised E-Class. I guess that says it all. And on top, you can also imagine how comfortably I was able to work on my laptop during the whole journey. Not a fault of the driver, but of the promised booking."
AODAOIN HATHAWAY
"Brilliant experience, thank you "
KIRSTIE SEARLE
"Kassim our driver was really great, he even walked to collect us from NEC after being held at security. He was fabulous, highly recommend using taxi code and the company we had for the journeys, nothing was too much trouble, brilliant especially as it was in a city we didn’t know, superb"
ALAN LIGHTFOOT
"the transport did not arrive at all after waiting for 50 minutes , we called the driver 7 times and left 2 messages with no response at all , very rude not to respond at all , this was transport for a special occasion on my partners birthday which was ruined by the time we were able to make alternative arrangements with another company at such short notice , this was made worse by the fact that the booking was made 3 months in advance !!!!! I would have given no stars but the only option is for at least 1 ."
FRANKIE BURCHELL
"Very good service! would use again "
ZOE STRACHAN
"Very efficient and good"
MANDY WOODCOCK
"Would use again"
ANNA JONES
"I booked a journey for 24 people, and was phoned beforehand to ask if 3 x 8 seater minibuses would be adequate - which I was happy with. However only 1 minibus arrived at the time, and I was told this minibus would be doing 3 journeys back to back. As this was around 30-40 minute round trip, it meant that the final group of people were waiting over an hour until they could be taken, and it also meant that half of the group were over an hour late for an event. To make things worse, when I phoned the owner of the company, I was told he would try to find more vehicles to send and he would contact me back. However I had no response from him. Although the driver himself was nice, I would not recommend this company if you want to get anywhere on time. Also just to note that one of the seats in the back of the minibus was not correctly attached to the floor, so it came off the floor when going around every corner. It did not feel particularly safe!"
DONAL EGAN
"Driver was early and very pleasant,will use service again for sure"
IAN WILLS
"Our booking was made for 10am collection on 15th March as we had grandstand tickets for Gold cup day at Cheltenham. I received a text message the night before telling me that the driver would be picking us up at 11am instead of 10am on the Saturday so I tried to call the driver to ensure the time on our booking was honoured, not what he had decided. When I finally got through to him on Saturday morning he said that his schedule was very busy and that he wouldn't get to me until 11.30am. This was 1.5 hours passed the original booking time and I explained that this wasn't acceptable as our party of 10 were already waiting to leave. The driver said there was nothing he could do so I called your company who then told me that unfortunately the minibus has broken down, which was not true as I had already spoken to the driver. Once he realised this he then said that the driver would not pick us up as I was rude to him, again this was not true. I was then told that there were no other alternatives and that we would have to find our own form of transport. We were now left stranded and every cab firm seemed to be booked up due to Cheltenham racing. Eventually we found a local taxi company that was able to take us at 12 30pm. This cost us £200 Return and we missed the first race. The whole party were completely stressed about this experience and it spoilt what was supposed to be a great day for us all. We booked with your company more than 6 months in advance and to find out by text message the night before that the minibus was going to be more than an hour late was bad enough, but to not even turn up at all is totally unacceptable. I fully expect to receive a full refund of monies paid to your company and to be reinbursed for the £200 that I had to lay out for the cab journeys which I have receipts for and can email to you if necessary. I would also appreciate a phone call back from your complaints department letting me know what you plan to do about this. You can contact me by email or call me on 07877251734. If don't hear from you soon I will be taking this much further. Regards Ian and Tracey Wills"
ISOBEL BRAY
"The driver said he had been told pick up was at 11h00. I booked it for 10h30."
MARTIN RACE
"AVOID The driver was exemplary and in no way to blame - the company and the leader/organiser were outrageously bad. The outward leg went well but during the day the company rang me to say could they put the pick up time back 20 minutes for a job booked months ago and paid in advance ! Reluctantly I agreed insisting it must be no later which I subsequently rechecked with them nearer the time - there was no show by 7.20 even after another call - the company then stopped answering the phone despite me ringing 10 times. The driver was contactable throughout but had been taken off our job to do another and was seething himself as the company were not answering him either - he got back for us 65 minutes late. This company are allegedly well known for messing customers around and ours was not even the drivers first problem this week ! A company to be avoided as they do not appear to care or even talk to them."
ARRON GILBERT
"Ordered a 16 seater. Only an 8 seater and a 4 seater turned up so some of our party had to make alternative arrangements. Not happy and will be making a formal complaint. "
YOGESH CHAUHAN
"The taxi was booked for 3pm. The driver called us advising he is waiting for us. He appeared to be at the destination in Birmingham, rather than the home address. He was given the incorrect job specification compared to what I had. Therefore didn't arrive until 3.30pm. "
CAROLYN GUISE
"Efficient and friendly service."
JOANNE HALL
"Excellent service. The driver arrived to pick us up much earlier than we had requested, which was good, because we were tired and could leave early. The driver was friendly and a careful driver. I would definitely recommend and use again."
LISA FLANAGAN
"The driver was really good, very pleasant and drove really safe"
OMEIR NASSER
"The experience was reasonably good"
GEOFF MOORES
"Did not think the upgrade was worth the extra... "
CLAIRE MAIGNAUT
"Good overall experience "
JAN REYNOLDS
" Very good service"
DANIEL SCOTT
"The driver was great. On time, polite and helpful. Also entertaining to talk to during the journey."
DEE
"everything went well , driver was very curteous ... nice comfortable car "
LAURA SCIMECA
"The driver was very friendly and professional, he arrived on time and was waiting for us as we left the restaurant. Would definitely book again"
DAVID KNIGHT
"I expected a reasonably new E class Mercedes or equivalent. What I got was an 11 year old, very high mileage Skoda Superb - so no comparison. On the positive note, the driver was on time and was very nice but if I had booked this car for a business client I would have been very disappointed in your service."
GIGI ATKINS
"Very good."
DERMOT O KANE
"Absolutely cannot rate this experience highly enough . Prompt efficient friendly and I would recommend for anyone. "
COREENA EGGLETON
"I booked and paid for a 19 seater Executive coach. What turned up was a standard 16 seater minibus? Why?. I told the driver this was not acceptable on the day as I had 18 people to get into Lichfield. He asked if he could do two trips but i refused as we were on a tight time restrictions with the restaurant. My pending spouse had to therefore take two of my party members in our car. This was a Hen party booking ....we all wanted to be on the same coach. Through your mis-management of the booking, you spoilt the start of our weekend and dampened the atmosphere. I overpaid for a service, you should be ashamed!"
CHE KAR DERAMAN
"Satisfied "
FIONA HEINOLD
"Such a pleasant experience. Clean car. Just the right amount of conversation. Safe and competent driver. Will definitely use this service again"
SONIA GIGA
"Hi, With regards to the feedback both days the taxi was late - one hour on first day and and 45 mins on 2nd day both ways. This was unacceptable as we were late for the conference on both days and missed the arrival breakfast. The taxi was dirty and cold due to draft coming through window that wouldn’t close, please see pictures attached. I only used one of the two taxi booked and due to the above feedback I expect some kind of refund as compensation. Look forward to hearing from you on this matter Sonia On Tue, 12 Feb 2019 at 09:59, Taxicode wrote: Leave Us Your Feedback For £10 Off Your Next Booking! (#MBCF85C4EFCAF - sonia giga) SparrowApp Ltd Please help us to improve our service with your feedback It takes no more than 30 seconds to give us your feedback and in return with will give you 3 vouchers towards your next trip with £10, £5 and £2. No matter how good or bad the service is, we want to know. Your feedback helps us to provide a better service week on week. Really Bad Bad Average Good Really Good Journey Map Journey: £143.00 Card Fee: £0.00 Total: £143.00 Payment Method: Debit Card Booking Details Journey Details Booking Ref: MBCF85C4EFCAF Customer Name: Sonia Giga Passenger Email: sonia.giga@globalpay.com Status: Complete Your journey has been completed Baggage Details: no baggage Notes: - Pickup: 51, De Montfort Street, Leicester Destination: Jury's Inn, Hinckley Island Hotel, LE10 3JA Passengers: 20 Date: Tuesday 12th February 2019 08:00:00 Return: No Return Journey Vehicle: 12 Seater Minibus x 2 STANDARD MINIBUS More info... Distance: 15 miles "
SHEILA FITZGERALD
"our driver was very pleasant, welcoming and helpful. thank you very much."
JOHN CALNAN
"I had to ring the driver 4 times to find him "
DARRYL GWILLIAM
"excellent service"
LEONG HUAT NG
"Booked a S class, what came was an old C class with insufficient space for luggage."
NICHOLAS MANNING
"."
TINA BUCKLEY
"I had to make 5 calls. Was told there was no record. Guy on phone did apologise. He obviously had to get someone to drive us.. no leg room at all in back of car.. have no idea of the make. We were meeting Boots to open account worth a lot to company we work for. We were 10 mins late. We had planned on being early! Driver was amazing you should give him a job seriously lovely and went as fast as he could but was still a safe driver. Just disappointed.. "
YVONNE MCGRATH
"The vehicle did not show up at the allotted time slot. I paid for the Minibus and got nothing. Would appreciated the money to be returned."
JOY SOKOLL
"I had a really nice driver, had a good talk with him and he was very friendly and kind. I would recommend this service to other travellers as well. "
MAX MORGAN
"Absolutely terrible experience with this company. Driver was late by over 30 minutes, had to be called numerous times and he claimed the company had booked too many trips for him to make thus making us late to the races and missing the first race. Driver was then not in the agreed pick up location for the return journey so we wasted 20-30 minutes trying to find him. Terrible service, would not recommend and will be seeking a full refund. "
JONATHAN LEY
"Great service "
KIMBERLY BULL
"The service was absolutely awful and ruined my wedding day. We booked a coach and paid a lot of money for the coach and a mini bus turned up which had to do three trips so some guests did not make it to the wedding. Never book this company!! They also did not go on the times agreed. "
DAVID TAVERNER
"The service was excellent "
JEANNE HALLWORTH
"The minibus was only a 16 seater which meant that 3 people had to travel by car, which was disappointing for them. I paid for us all to travel in the bus. The driver was very good -on time, efficient and friendly."
MARNIE HOPKINSON
"Great service. On time and nice driver, thank you "
LILY YATES
"Great driver and great service "
JAMES MILLWARD
"Very good service "
LAURA ROBSON
"Good communication & on time."
STEVEN CLARKE
"Was left over an hour and half in the cold"
ANNA TAYLOR
"Very helpful drivers for our party of 19 including one wheelchair user. Driver called ahead to check venue address and was also very helpful with our wheelchair user and change of vehicle required. many thanks!"
GARETH COLE
"Picked up 2 elderly relatives on my behalf, everything was on time and they felt very comfortable and well looked after, I'd recommend TC Travel to everyone. "
CLAIRE BROOME
"Brilliant service from booking to us being dropped off at destination. The driver was really helpful and friendly. Thank You would definitely use again. "
NIAMH TIMMS
"The whole taxi ordeal ruin my night. Half a hour before we (8 people) were meant to be picked up in a mini van the guy leaves a voice message saying he had been in a accident and can’t make it but will be there for the pick up. Bear in mind the event we were going to was a sell out and taxis for it had been booked weeks in advance. Therefor having to recall any taxi and hope they are free is joke. Managed to get one and theses guys were meant to be paying for the ride due to our driver not turning up. Now there aren’t answering any of my questions so I paid £112 for the van there and back but had to pay £60 on the night for a taxi there. Do not use. 100% do not use "
COLIN BERGER
"On time and hassle free service just what was required "
MELVIN WILSON
"Best driver ever excellent service I will highly recommend this service to everyone I know,I will only ever use this service in the future again the driver was a star "
JASON MCSWEENEY
"The driver met us in the pick-up car park, which made sense. We were delayed and so he had to wait. I am very happy overall with TC Nationwide. Both drivers were courteous and friendly. The service was prompt and good quality. Great job, thank you."
ANTHONY
"Unkept driver, seemed like he hadnt showered and looked and drove like he was very tired and unalert. Quite frankly it was a very concerning and dangerous drive. Worst in my entire life no exaggeration. "
SAMI SILTAINSUU
"Driver wanted £15 more since distance was 40 miles and not 30 miles as suggested in confirmation from you. I did ask driver to take me to another location but it was only 1.5 miles away from original location and it was actually closer. I am fine with extra cost. Driver needs to get paid properly. However, I see 2 major improvements needed 1) distance needs to be more accurate in your transaction 2) if there is an extra charge there needs to be a receipt. Now I don't have any receipt for that extra charge"
DAMARIS ZAHLER
"Everything was very good"
EDWARD WALKER
"I was really happy with the quality service TC Nationwide Car & Coach Travel offered. Communication and ride quality was perfect, even when my return flight was delayed one hour. I would highly recommend and use again."
ZVI KLEIN
"on time drive safe clean car"
MOIRA FRITH
"great trip back time soon went very friendly driver"
GILL TODDINGTON
"Great service - thank you "
PHIL HATFIELD
"We requested a return trip for 7 people to Bham airport and although I messed the return time up and we arrived about an hour earlier, they accommodated us very well and we were picked up within about 15 minutes of calling!"
PETER LINK
"Everything was to my expectations "
GARY PARKES
"On time, smooth journey, thankyou "
CAROLINE PUGH
"We upgraded at short notice to a larger vehicle and everyone was very helpful. The large vehicle was not available for our return so 2 minibuses were sent, one for people and one for luggage. All three drivers were very friendly and efficient."
SARAH COOPER
"The vehicle was not executive. The condition of the vehicle was well below standard expectations - the chairs were falling apart and it looked grubby. The driver was late to collect our customers (he informed us of this 10 mins prior to arrival) he then stopped for an hour break which meant our customers didn't arrive at their hotel until gone 10 at night (they left Wales at just gone 5)"
NICK BROWN
"I wouldn't even give them 1 star! Cancelled my booking the day before and the money refund take 5-7 days! Took me 30 minutes to get through to an adviser who offered another taxi...but double the price! and thought this was acceptable! "
JANE XIAO
"great service !"
RUTH FARRELL
"No one arrived to the airport to pick us up. We were left stranded in a strange country with no pick up. After waiting over an hour in the early hours of the morning with four very young and exhausted children, we had to pay another company to come and collect us. This was a horrendous breech of duty. We have complained and logged our complaint over 48 hours ago and have had no follow up phone call or mail. I expect a phone call with a resolution and a full refund as well as compensation or we are taking legal action for damages. We are disgusted with the lack of care or courtesy."
TOM WEIR
"The Bus didn’t turn up, it was our weeding and he left us there with 12 other people. We have already paid and he hasn’t refunded us yet. Will be taking it further."
TONY LAVIN
"Both drivers arrived well ahead of the pickup times that we had booked. Both were really polite and courteous and their driving was first class. I would have no hesitation in booking you again if we are back in the same area."
HAYLEY THOMPSON
"Our driver was friendly and very prompt so overall we’re happy with the service and would use it again."
MARILYN BROWN
"On time,Nice clean mini bus, perfect polite gent would not hesitate to use you again . "
IAN MCLOUGHLIN
"Late cancellation left me stranded"
ASHLEY BENNETT
"My overall experience with TC was terrible..I booked 2x 8 seater mini buses to pick us up from Birmingham Airport....The pick up time was 9am...they never turned up...Eventually after a number of phone calls a 16 seater bus picked us up...but as we were 15 people with 15 suitease it was a very cramped journey..then on the way back on the Friday we wre supposed to be picked up at 3.15pm again 2 x 8 seaters but only 1 turned up and we had to book another one at an extra ciost through another company...all in all the service from our carrier was terrible...i will never uase this service again...."
WILLIAM EASTBURY
"Didn't turn up!"
JANET HAYWOOD
"Our driver, Rakash, was excellent - courteous, well presented, friendly and infornative. Oh, and a wonderful driver too! Will definitely recommend and use again"
MAUREEN STEVENS
"Driver was on time, very friendly and helpful."
RICHARD SPARROW
"Very helpful to have a booking confirmed in the evening of the Bank holiday whilst everyone else said will respond next working day. I believe that I paid more but was happy to do so to solve my problem."
PHILIP GRANGE
"The service was great. The only surprise was that I had requested a quote for a return journey ,so assumed the quote was for that....it turned out to one way so the cost was a surprise. As overseas visitors we had no idea whatwas the norm as far as cosr, but would definitely have done more research on alternatives had I known this was one way. P Grange. Salt Spring Island, Canada."
JAMES MELVILLE
"Polite, friendly and communicative driver."
STEPHEN PARISH
"OK till he dropped us at a bus stop in the car park rather than the terminal"
MARZENA KUSMIREK
"I am very satisfied with your service. For next journey I am going booking againe taxi from you. "
PHIL HATFIELD
"Very prompt service especially considering early start time and 6 different pick ups. Excellent value for money - Thank you"
IAN GRAY
"Service was excellent on time & very friendly"
JOSEPH PATRICK
"Great journey and all ran really smoothly"
JOSEPH PATRICK
"Good journey - the aircon did not work on the coach which is why this is not a 5star review"
JESUS MARIA SANCHEZ GONZALEZ
"Everything was ok !! Thanks a Lot !"
GUILLERMO GUZMAN DUMONT
"EXCELLENT SERVICE, VERY KIND DRIVER. SERVICE ON TIME "
CHARLES DALLAWAY
"Excellent service - thank you!"
TOM JOYNES
"Excellent service, great driver."
MARIE ELAINE GRANT
"Dear Sir/ Madam, It was very disappointing to arrive at Birmingham airport yesterday 29th April to find my pre booked taxi was no where to be found. I searched the areas where all other pre- booked taxi drivers were waiting. I had given you my flight details, my friends who had booked with other taxi companies had there taxi drivers waiting there for them. I was going to a memorial service , timing was tight , hence your lack of service caused me serious difficulties. I rang your company at the time to be told your driver couldn't find me - yet your company was unable to provide any details as to where I might find him - e.g at the main doors / car park etc I look forward to having my money refunded on my VISA card. Yours Sincerely Marie-Elaine Grant "
STEWART SAMSON
"TC Nationwide Car & Coach Travel were first class, vehicle well maintained, driver very friendly & courteous, kept well informed of progress and delivered & picked up from the doorstep. Would hesitate to recommend this company."
DONNA HEMSWORTH
"We were so please with the service we received, taxi driver we had was fantastic and very friendly and got us to and from our destination on time. Will definitely will use them again. Thank you."
JAMES SMITH
"Myself and 12 other friends went to Leamington on a night out, and had booked a minibus to get us home for around 4:30 in the morning. At this time, after calling the driver at least 10 times, we got no response at all and had to spend over £200 on travel to get us home. The next morning, I received an update on my booking saying that he had reported me as being racist down the phone to him, and saying we had misunderstood what time we were getting collected. He did not pick up the phone once, and after me having to provide physical evidence to disprove his allegations, 2 weeks later we were refunded for the money, and the company have said the driver was completely at fault. As a company I feel that more should be done to compensate for the service my friends and I received. As you can imagine, I would not recommend this service to a friend, unless you would like a complete deformation of character, or a 40 minute wait in the freezing cold."
SHADI BANI-HANI
"Polite Driver. Good Car conditions and on time. The website is easy to use and easy to fill out the order."
WENDY HOW
"The collection for the airport was 5 minutes early, always good so no panic! The airport collection was on time and a short walk across the road. Happy to recommend your services."
ARANYA
"Customer service is really great! Would definitely recommend."
MUIREANN GROOMS
"TC Nationwide provided a good service. My only issue was with Taxicode online booking service putting the wrong taxi company and number on the initial booking."
KATIE WELCH
"The first driver was excellent. The supposed 7 o clock driver refused to take any one as he said he was due at 6.30. The first bus had already gone. He said he wouldn’t take anyone as he wouldn’t get paid. I PAID FOR EVERYTHING UP FRONT! He continually argued with everyone. All we needed to go was two miles in a bus that was paid for. Absolutely dreadful. You only get one star because the first driver was good. I will not use Taxicode again. You spoilt the beginning of the evening."
ALEXANDER PETROU
"We had our return flight delayed by an hour so told the company as soon as we knew which was over 3hrs ahead of the original pickup and they charged us £100 cash extra. Why?! We asked them to just delay leaving. "
TAJ
"Excellent service and communication. Arrived on time. Driver was very friendly and helpful. Everything was better than I expected."
GUY ADAMS
"Friendly chap, on time etc. "
NENA
"This time the driver and the car were exceeding our expectations! The first time we received a school bus which was very cold, freezing and uncomfortable but this time it was a proper Ford car which was comfortable and warm. The driver was also very nice this time."
TOM SHARP
"Fantastic service. Driver was bang on time and the minibus was perfect for purpose. Will be booking again! "
DAVE MEAKIN
"Excellent service"
AMY WILSON
"Driver was great- friendly and kept in touch and was on time with pick up. "
JULIE TOWNS
"We tried for several hours to phone the office from about 9pm the phone wasn't answered, we wanted to book the taxi earlier but it was actually late, so lots of standing about in the cold."
LYNN TAILFORD
"Driver was brilliant. Would defiantly recommend"
JOEL STANLEY
"Terrible service. Will not use again! Bus was already thirty minutes late because of driver allocation unable to be fulfilled, which is understandable and fair enough. However the bus proceeded to go to the destination instead of the pick up (although my booking confirmation clearly states the pick up and destinations addresses). Therefore we were a further 30 minutes late, driver didn't know where he was going so after we had drove past the destination he then turned around to get to the destination. To compensate he did wait for the event that we were attending to finish and was already in place ready to depart when we wanted to. However for saying this is a service we paid £250 for I will be looking for some significant compensation to amend this disappointment."
KERRY KEMP
"Our taxi did not arrive, at Monday 18th 1230am from the NEC Birmingham as booked and pre paid for on the 8th of Dec. I telephoned the number on my confirmation email who gave me another number to call. I did this and was told that they have never dealt with taxicompare. I sent the lady ( who was very nice) a copy of my email but she couldn't open it. Eventually she agreed to send us a taxi. The driver arrived 45 mins late at 115am and said that one of the addresses had not been given to him and he would not move and we had to get out, we are 31-52 yrs of age women. He was quite aggressive in his tone and as we had prepaid only had a small amount of cash with us and were worried that we would be stranded and it was very cold and late. I agreed to pay any further charge of 7.50 on top of the 46.00 to make up the mistake. Never ever ever again would I use the company and I highly doubt they care one tiny bit. Very disappointing and it spoiled our Christmas night out. "
GURVINDER EVANS
"Arrived in plenty of time and was happy to wait until we were ready to set off"
CATHERINE JACKSON
"First time we had booked on line and we were not sure you would actually turn up but your did! The driver and vehicle were excellent and time keeping as well as assistance loading passengers and pushchair etc. Thank you very much, we will certainly use you again when appropriate."
MRS SHELLY JUMBU
"unfortunately there was a delay in return pick up as the driver had been assigned to another job whist waiting for us. But overall greta value and service. "
LUKE BALDWIN
"Driver late owing to breakdown of vehicle. Friendly drivers. "
JAMES UNDERWOOD
"All worked satisfactorily"
CRISTINA GALEA
"Good service. Not very punctual but friendly and kind. Well done "
EMILY TONKS
"Great price "
JESSICA STRANGE
"Absolutely disgusted to have had our journey cancelled less than 24 hours before travel! I am off to get married and this has royally messed up our trip! HORRENDOUS company! Especially considering they took our money 35 days before it was due and have had it ever since and I won't get it back in time to cover car parking! NEVER USE AGAIN. "
PAUL SHELTON
"Very Friendly, very efficient, good communications"
MALACHY MAGUMCIA
"Hi, the car that I booked to pick me up for my wedding didn’t turn up!! I would expect compensation. Worst service from a taxi/car company I have ever experienced in my life!! They didn’t even rang me to check. I had been trying to get in touch with them on all their numbers but cannot get through! WORST SERVICE EVER. "
DAVID PEARCE
"Excellent service, driver was superb, quick, comfortable and reliable and worked out cheaper than the train! Will be using again"
KEVIN AMOS
"The driver was very helpful and friendly and arrived exactly on time with no problems. Very good experience would recommend. One small criticism which has nothing to do with the driver or journey was that a fee of £1.50 was taken for an sms confirmation which I didn't ask for and also never received anyway! "
CHRIS POTTER
"Despite pre-booking the taxi over 10 days ago, the taxi didn't arrive for over an hour. It appeared as if no taxi had been selected for this journey by the company. We are extremely unhappy with the service received considering this had also been pre-paid and both passengers were late for the meeting they were due to attend. "
RICHARD TYLER
"Pick up was a little late and the boot was full so we had to ride with our cases in the vehicle."
DOMINIC OWEN
"Good service. Just waiting for my refund from original payment"
JOHN AINSWORTH
"Really really BAD!!! Relied on taxi to get me to the airport and taxi didn't even turn up!!! Phoned and emailed to complain and they havnt even got the decency to answer me!"
KATIE PAYNTER
"fabulous"
LOUISE SIMPSON
"Hello, could someone contact me please, the taxi did not show up and we had to hail a meter taxi, really really bad and could not get hold of anybody on the contact numbers given."
MARY LYONS
"The drivers, Liam and Craig, were so helpful and courteous. We enjoyed travelling with them and would highly recommend the company and the drivers. Many thanks."
MEL CLARK
"Polite friendly driver arrived on time tidy clean minibus Will definitely use again"
GABY PARDOE
"Easy journey, no problems"
JONAS HARRIS
"I tried several times early on the evening of the booking to call, needing to make the pickup time a little later. The main office number was closed and I repeatedly got the answerphone of the person whose mobile phone number I was provided, 'Dean', and left several voice messages and a text asking for a call back. One time I managed to get through to speak to him, and when I asked if this would possible he said he needed to check the system and either cut me off or the call was cut off. I could not reach him again, nor did he call or message back, and he remained unreachable. This caused stress for the booking group as we did not know if we were able to delay the departure or not. Thankfully the driver eventually contacted me directly, and very kindly managed to hold off our pickup by an hour. The journey there and back and all dealings with the driver were fantastic, and I cannot recommend him enough. I was overall unimpressed with the company's inability to make or return contact on the day, I understand the booking change was a late request, but having someone answer the phone and give a straight answer yes or no, or even calling back after I was cut off, would have made this whole experience less anxious. Vehicle, journey and driver 10/10 Value for money 8/10 Communication and support 1/10"
CHRISTOPHER DEANE
"Very pleased. Friendly driver well driven. Very knowledgeable and first class service"
JOHN PLUNKETT
"Turned up early and made sure we got to our destination in good time - driver very friendly."
CELINE DURAFFOURD
"I ordered a cab at 5am. The driver arrived 10mins in advance and called me to indicated me that he arrived. I had a really pleasant talk with him all the way to the airport (around 25mins).... with previously asking if it was ok to talk or if I preferred to not be disturbed. When he dropped me, he indicated me where I needed to go to take my plane. I will definitely asked again for the same company if I need driving services and I will highly recommend them to my family and friends. "
LESLEY MCGUIGAN
"None of this relevant. My husband was rushed into hospital when we should have been travelling so we did not use the sevice. The taxi company were lovely but I was dismayed to hear from you that I would still be charged the full amount."
LYNSEY BONIS
"A really pleasant driver who informed me exactly when he would arrive and took care to help me find him at the airport "
PAUL WYKES
"All good"
PAUL MERRIMAN
"Easy website to use, competive prices, would use again "
BARRY NICHOLLS
"Great company, have used before and will use again, recommended "
ZOE MUZIO
"Unfortunately the taxi was late picking us up which meant we were 25 minutes late for our table reservation and upon dropping us off said they wouldn't be able to pick us up at the specified time either. The actual driver was great and did really well navigating roads closed due to road works as well as some really narrow roads too. Felt very safe in his capable hands just a shame the arranged pick up times couldn't be kept to due to other jobs "
BARBARA DAMMANN
"Really fantastic service. Would definitely recommend this service. "
KABEER HUSSAIN
"Good service ,on time ,definitely recommend to others and will use their service again "
SHARYN HASTINGS
"Very pleasant driver and helpful. The car was a bit worn out inside but the journey was efficient."
KATHERINE SHAW
"Our driver was early both times and checked our flight time (we got in almost an hour early) in order to be on time to get us- he kept in contact via text to ensure an easy journey was had. Thank you"
S BILGRAMI
"Excellent service. The driver was helpful & the journey was comfortable. Thanks a lot."
ANDY HALL
"Excellent service couldn't ask for more on time and driver very polite highly recommend "
JANET HUIN
"Excellent service, on time and a very clean minibus. I would definitely use Taxicode again."
DEBORAH HUDSON
"Lovely driver, smart vehicle."
DEBORAH HUDSON
"Lovely driver, smart vehicle."
CARL NAVIN
"No one turned up for any journey. Still paid 240pounds.for Taxi an no refund as yet."
KATE MAHON
"This was the worst service I have ever received from a taxi company. The driver had a puncture but failed to even contact me to advise and it was only when I contacted the company I was informed. We ended up having to drive to Ladies Day at the Races. I would have given zero stars but was not given this option."
SUPHATRA SUCHARITRAK
"Taxicode company had canceled our trip 2 days before I'd flown to London.The refund was made full but I have lost 12 pounds currency exchange from my credit cards. Also, 25 pounds cut on my bill after the day they' refund. I wrote to them and they did not give me the clear answer why. Please do not trust this company as they are not professional as we've seen from the website. Please be careful about taxi selection from the UK. "
MARTIN MANTON
"Very good . Prompt service would recommmend and use again "
JOHN BOON
"Very simply - I paid £307.50 for a 12 seater min-bus to take 9 people. What turned up was an 8 seater minibus so it was not big enough or what I paid for. Pretty appalling and I should have my costs refunded as what I paid for was not delivered."
PATRICIA ELLIOTT
"Not sure it qualifies as executive bus but other than that and being a bit late, all was good. "
HAZEL ANSTEY
"Excellent service, driver was great and went out of his way to help even offering to keep out car seats at the depo until our return journey. Excellent would highly recommend."
C FOLLETT
"The only slightly negative feedback is that the booking didn't get confirmed until Monday and it was needed on the Saturday and because it was for a mini bus for 15 people I was concerned that you were going to cancel. The other thing is you took the full balance from my card before the booking was confirmed. All that said, once it got confirmed on the Monday I was able to make contact with minibus company and everything was perfect from then on. We would use you again. "
ROBERT DAVIDSON
"Very simple and covenient, driver was very good and proactively got in touch to inform me he had arrived and where to meet. Would have given overall 5 stars had car seats been available for the younger children, although I did only specify on the booking to provide these if they were available."
DIANE RICHARDSON
"We were very pleased with the driver overall. We were late being picked up and I contacted the office. The driver quickly returned a call to explain he'd been held up in a traffic incident. He was very polite and got us to our location safely. Many thanks"
RICHARD MEADOWS
"Excellent driver. Too customer service. Really accommodating. Rock star treatment in a great vehicle "
JACK BREEN
"Great service. Finished up early so came earlier than the agreed pick up with no problem. "
TED ROBINSON
"Driver was great - service was efficient, simple and met all of our needs"
ANNA TOMPKIN
"Smart vehicle, really nice driver, overall great service."
SANDRA KERR
"Journey to airport no issues arrived on time and text to say waiting outside. Return journey from airport was late called but couldn't get through took several attempts. Birmingham airport expensive to park so taxi was waiting outside the airport until we contacted to say awaiting pick up. Competitive price."
CAROLINE BRADLEY WHITE
"Great service at reasonable prices "
JOANNE POLLEY
"very good service "
PETER LEWIS
"Excellent Thankyou "
CARLA HOWARD
"The driver was a really friendly guy, on time & helpful. Only thing was that the minibus was a bit grubby, but I would use the service again."
PAUL DODD
"Excellent service, Easy to book and pay for and were flexible at last minute too!!"
RAOUL DOWDING
"Fantastic service. I have been spreading word about how easy process was. Driver was great"
RAOUL DOWDING
"Fantastic service. I have been spreading word about how easy process was. Driver was great"
RAOUL DOWDING
"Fantastic service. I have been spreading word about how easy process was. Driver was great"
COLIN SHUFFLEBOTHAM
"Top driver very pleasant and came early so well happy would use again "
ANDY MOLE
"Terrible. We booked a return trip, the outbound journey was fine but coming back we were left stranded at the station. The contact mobile number went to voicemail and our numerous calls were not returned. Eventually we had to walk across town to another station to catch a train to a local station then get another taxi home. A complaint resulted in a 50% refund...... big deal considering the hassle they gave us and wasted time. Book with Taxicode and it's heads they win, tails you lose."
DAWN JUKES
"The drivers were both great, polite and friendly, central communication was lacking, and we were given incorrect contact numbers, had to wait 30 minutes for the return journey and needed to assist both drivers to get to the location as they weren't familiar with the location. Left us feeling uncertain and concerned and would not use this service again."
KATIE CINAR
"Minibus could have been a little bigger. We were a little squashed but the service was brilliant. "
KATIE CINAR
"Minibus could have been a little bigger. We were a little squashed but the service was brilliant. "
LYN PADGETT
"We took the taxi from Warwick to Stratford upon Avon. The driver was wonderful; very professional and friendly! He shared many points of interest with us on the trip. The taxi easily accommodated our group. He arrived early for the pick up and took us just to where we wanted to be dropped off. We had a late evening (after the theater) pick up and he arrived on time for our pickup. A very pleasant and safe experience. It was very good knowing that we could make advance reservations as foreign travelers."
LYN PADGETT
"We took the taxi from Warwick to Stratford upon Avon. The driver was wonderful; very professional and friendly! He shared many points of interest with us on the trip. The taxi easily accommodated our group. He arrived early for the pick up and took us just to where we wanted to be dropped off. We had a late evening (after the theater) pick up and he arrived on time for our pickup. A very pleasant and safe experience. It was very good knowing that we could make advance reservations as foreign travelers."
LYN PADGETT
"We took the taxi from Warwick to Stratford upon Avon. The driver was wonderful; very professional and friendly! He shared many points of interest with us on the trip. He arrived early for the pick up and took us just to where we wanted to be dropped off. We had a late evening (after the theater) pick up and he arrived on time for our pickup. A very pleasant and safe experience. It was very good knowing that we could make advance reservations as foreign travelers."
LYN PADGETT
"We took the taxi from Warwick to Stratford upon Avon. The driver was wonderful; very professional and friendly! He shared many points of interest with us on the trip. He arrived early for the pick up and took us just to where we wanted to be dropped off. We had a late evening (after the theater) pick up and he arrived on time for our pickup. A very pleasant and safe experience. It was very good knowing that we could make advance reservations as foreign travelers."
LYN PADGETT
"We took the taxi from Warwick to Stratford upon Avon. The driver was wonderful; very professional and friendly! He shared many points of interest with us on the trip. He arrived early for the pick up and took us just to where we wanted to be dropped off. We had a late evening (after the theater) pick up and he arrived on time for our pickup. A very pleasant and safe experience. It was very good knowing that we could make advance reservations as foreign travelers."
MARTIN LOVELL
"Excellent. Would trust again!"
MARTIN LOVELL
"Excellent. Would trust again!"
HIMABINDU MACHERLA
"It was a good experience with taxicode.Your service is really good"
ADINA MICLEA
"On time and very professional"
KAREN PARKER
"Very pleased with service on the day. My only concern was I booked only 2 days before transport needed and it took nearly a day for journey to be confirmed so I was getting quite worried as to whether I needed to start looking elsewhere. "
SIDDHARTHA BASU
"Nice riding "
STEVEN CHAMBERLAIN
"Great communication, flexible, the 8 seater was perfect. Would highly recommend "
EMMA OSULLIVAN
"Fantastic service for 16 of us travelling from Rugby to Leicester and back for a night out. Absolutely lovely driver. "
LOUISE KINGSCOTT
"Good service"
CORRADO CAUSO
"Great service"
SUSAN WALKER
"After a phone call to amend the house number and putting the house number in the special notices the taxi still was sent to the wrong number, but after saying that the prices were reasonable drivers on both trips were very curtious and helpful. Would recommend and would use again."
IRFAN SONEJI
"Excellent all round, would def use again"
JULIA HANDLEY
"No problems! Thank you "
PATRICK CRAVEN
"Excellent timing, service and quality of vehicle. A stress free way to start an early day."
ARIE LINSKER
"perfect service!"
LUKE COOKMAN
"Very good experience using taxicode and the company who supplied the taxi were friendly and efficient"
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