"My flight was on time and so was the driver. But my luggage was lost and it took almost 2 -/2 hours to look for it and then fill out claim forms for the loss. the driver waited for me. I am very grateful that he waited.
If possible could you please give me a receipt for the additional 60 pound I paid for the wait time? It should say this was over the stated and prepaid amount.
Many thanks
Mai Edwards"
"Fantastic. A really helpful driver (Akhtar) who understood that my wife had recently had hip surgery, helped her in and out, drove as carefully as any ambulance driver so that she was not jolted and was - all around - as good (but probably better) that one could wish for."